1. GENERAL TERMS AND CONDITIONS

1.1 Seller identification

#LOOKSOGOOD s.r.o., ID No.: 10759000, VAT ID: CZ10759000, with registered office at Na Folimance 2155/15, Vinohrady, 120 00 Prague, Czech Republic, registered with the Municipal Court in Prague under file No. C 347956/MSP (the "Seller").

Contact details: e-mail info@looksogood.eu, telephone +420 727 839 109, website www.looksogood.eu.

These General Terms and Conditions (the "Terms") govern the rights and obligations arising in connection with purchase contracts concluded through the Seller's online store operated at www.looksogood.eu and any related language versions of the Seller's online store (the "Online Store").

1.2 Buyer and consumer status

The Buyer is any person who places an order through the Online Store. A Consumer is a natural person who, outside the scope of their trade, business or profession, concludes a contract with the Seller or otherwise deals with the Seller. A business customer is a person purchasing within the scope of their business activity or professional activity.

If the Buyer provides company details, VAT details or otherwise indicates that the purchase is made for business purposes, the Seller may treat the Buyer as a business customer unless the circumstances clearly show otherwise.

1.3 Products

The Seller offers consumer goods, in particular cosmetics, food products, beverages, energy drinks, hygiene products, household products and related goods. The exact characteristics of each product are stated in the product description in the Online Store.

Product photographs are illustrative. Minor differences in packaging, language version of packaging, label design or batch appearance may occur, provided that the essential characteristics of the product remain preserved.

1.4 Prices and taxes

Product prices are shown in the Online Store. Unless expressly stated otherwise, prices displayed to consumers include value added tax where applicable. Delivery costs, payment costs and any other charges are shown before the Buyer submits the order.

The Seller may correct obvious errors in prices or product information. If an obvious error occurs, the Seller is not obliged to deliver the product at the erroneous price, even if an automatic order receipt confirmation has already been sent. The Seller will inform the Buyer without undue delay and may offer conclusion of the contract under corrected terms.

1.5 Ordering process and conclusion of contract

The Buyer places an order by selecting products, completing the order form, choosing delivery and payment methods and submitting the order through the Online Store.

Before submitting the order, the Buyer may review and correct the entered data. The Buyer is responsible for the correctness of the information provided, especially the delivery address, contact details and selected products.

After receipt of the order, the Seller sends an automatic confirmation of receipt to the e-mail address provided by the Buyer. This automatic confirmation only confirms that the order has been received; it does not constitute acceptance of the order unless expressly stated otherwise.

The purchase contract is concluded when the Seller accepts the order, in particular by sending a confirmation of acceptance, by issuing dispatch information, by handing the goods over to the carrier, or by otherwise clearly confirming fulfilment of the order.

The Seller may refuse or cancel an order if the goods are unavailable, if there is an obvious pricing or technical error, if payment is not made properly, if fraud or misuse is suspected, or if fulfilment is impossible or disproportionate.

1.6 Payment terms

The Buyer may pay using the payment methods displayed in the Online Store, including payment card, bank transfer, payment gateway or other available methods. The available methods may differ depending on the delivery country, order value and technical availability.

If payment by bank transfer is selected, the purchase price is payable within the period stated in the order or payment instructions. The Seller may cancel the order if payment is not received on time.

In the case of payment through a payment gateway, the Buyer follows the instructions of the respective payment service provider. The Seller is not responsible for technical failures of third-party payment providers, but will provide reasonable cooperation in resolving payment issues.

The Seller issues an invoice or tax document electronically, unless another method is required by law or agreed with the Buyer.

1.7 Delivery

The Seller delivers goods within the European Union to countries and addresses supported by the delivery methods displayed in the Online Store. The available carriers and delivery options may include home delivery, parcel shop delivery, parcel box delivery or other carrier services.

The delivery price and estimated delivery time are displayed before the order is submitted. Delivery times are estimates and may be affected by carrier capacity, holidays, address errors, force majeure, customs or security checks, and other circumstances outside the Seller's direct control.

The Buyer is obliged to take over the shipment properly. If the shipment cannot be delivered due to reasons on the Buyer's side, including an incorrect address, absence at the delivery address, failure to collect the shipment from a parcel shop or parcel box, or refusal of delivery without legal reason, the Seller may claim reasonable costs incurred in connection with repeated delivery or return of the shipment, unless mandatory consumer law provides otherwise.

Upon receipt, the Buyer should check the shipment and, if the packaging is visibly damaged, report this to the carrier and, if possible, make photographic documentation. This does not limit the Buyer's statutory rights from defective performance.

1.8 Transfer of risk

For consumers, the risk of accidental loss, damage or destruction of the goods passes to the Consumer only when the Consumer or a person designated by the Consumer takes physical possession of the goods, unless the Consumer instructed a carrier not offered by the Seller.

For business customers, the risk may pass at the moment the goods are handed over to the first carrier, unless mandatory law or a written agreement provides otherwise.

1.9 Right of withdrawal for consumers

A Consumer has the right to withdraw from the purchase contract without giving any reason within 14 days from the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods.

If several goods are delivered separately under one order, the withdrawal period runs from receipt of the last item. In the case of regular repeated delivery, the period runs from receipt of the first delivery.

To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by an unequivocal statement sent to the Seller's e-mail or postal address. The Consumer may use the withdrawal form included in this package, but use of the form is not mandatory.

The Consumer must send the goods back or hand them over to the Seller without undue delay, no later than 14 days after withdrawal from the contract. The deadline is met if the goods are sent before the expiry of the 14-day period.

The Seller will refund payments received from the Consumer, including the cost of the least expensive standard delivery offered by the Seller, without undue delay and no later than 14 days after withdrawal. The Seller may withhold the refund until the goods are received back or until the Consumer proves that the goods have been sent back, whichever occurs first.

The Consumer bears the direct cost of returning the goods unless the Seller states otherwise.

1.10 Exceptions from withdrawal

The Consumer may not withdraw from the contract in cases provided by applicable law, especially in relation to:

• goods made according to the Consumer's specifications or clearly personalised goods;
• goods that are liable to deteriorate or expire rapidly;
• goods sealed for health protection or hygiene reasons, if the Consumer unsealed them after delivery;
• goods which, after delivery, have been inseparably mixed with other goods;
• audio/video recordings or software in sealed packaging if unsealed;
• digital content not supplied on a tangible medium, if performance began with the Consumer's prior express consent and acknowledgement of loss of withdrawal right, where applicable.

For cosmetics, hygiene products, food and beverages, the right of withdrawal may be limited where the product has been opened, used, damaged, contaminated, or where return is excluded for hygiene or health protection reasons under applicable law.

1.11 Condition of returned goods and reduction of refund

The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The Seller may set off the corresponding amount against the refund where legally permitted.

Returned goods should be complete, clean, undamaged, with accessories and documentation, and packed so that they are protected during transport.

1.12 Defective performance and complaints

The Seller is liable to the Buyer that the goods are free from defects upon receipt and that they have the agreed characteristics, are fit for their usual purpose, correspond to the description and are supplied in the agreed quantity, quality and version.

A Consumer may exercise rights from defective performance in accordance with applicable Czech law and mandatory EU consumer protection rules. The Buyer should notify the Seller of a defect without undue delay after discovering it.

Depending on the nature of the defect and applicable law, the Buyer may request repair, replacement, a reasonable price reduction or withdrawal from the contract. The Seller may refuse a remedy if it is impossible or disproportionately costly compared with another available remedy, subject to mandatory consumer law.

Complaints may be submitted by e-mail to info@looksogood.cz or by sending the goods to the Seller's return address specified by the Seller. The Buyer should include order number, description of the defect, photographs if useful, preferred remedy and contact details.

Consumer complaints will be processed without undue delay, no later than within the statutory period. If the complaint is rejected, the Seller will provide reasons for the rejection.

1.13 Product-specific duties

The Buyer must read and follow all instructions, warnings, expiry dates, minimum durability dates, storage conditions, ingredient information and manufacturer recommendations stated on the packaging or product documentation.

Food and beverage products must be stored in accordance with the manufacturer's instructions, protected from heat, frost, humidity, direct sunlight and contamination. Energy drinks and caffeinated beverages may not be suitable for children, pregnant or breastfeeding women or persons sensitive to caffeine, depending on product labelling.

Cosmetic products must be used only externally and for their intended purpose unless the product states otherwise. The Buyer should not use a cosmetic product if allergic or sensitive to any ingredient and should discontinue use if irritation occurs.

1.14 Customer account

If the Online Store allows registration, the Buyer may create a customer account. The Buyer must provide correct and truthful information and keep it updated. Access credentials must be kept confidential.

The Seller may suspend or cancel a customer account if the Buyer breaches these Terms, misuses the Online Store, provides false information, attempts fraud or otherwise acts contrary to law or good faith.

1.15 Reviews and customer content

If the Online Store publishes customer reviews, the Seller will provide information on whether and how it verifies that reviews come from customers who purchased or used the goods. The Buyer must not submit false, offensive, unlawful or misleading content.

1.16 Out-of-court dispute resolution

If a consumer dispute arises and cannot be resolved directly with the Seller, the Consumer may contact the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate, ADR Department, Štěpánská 15, 120 00 Prague 2, Czech Republic, website adr.coi.cz.

The Seller recommends that the Consumer first contacts the Seller at info@looksogood.cz so that the matter can be resolved amicably.

1.17 Governing law

These Terms and the purchase contract are governed by Czech law. This choice of law does not deprive a Consumer residing in another EU Member State of the protection afforded by mandatory provisions of the law of the Consumer's country of habitual residence, where such protection applies.

1.18 Final provisions

If any provision of these Terms is invalid or ineffective, the remaining provisions remain valid. The invalid provision shall be replaced by a valid provision that best reflects its economic and legal purpose.

The Seller may amend these Terms. The version effective at the time of conclusion of the purchase contract applies to the respective order.

These Terms are effective from 8 June 2026.